Cancellation Policy
At My Store, we strive to provide the best shopping experience for our customers. We understand that sometimes plans change and you may need to cancel your order. Please read our cancellation policy below for details on how to proceed with canceling an order.
Cancellation Eligibility
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Time Frame: Orders can be canceled within 24 hours of placement.
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Order Status: Orders can only be canceled if they have not been processed or shipped.
How to Cancel an Order
To cancel an order, please follow these steps:
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Contact Us: Email us at sareethnic101@gmail.com with your order number and a request to cancel the order.
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Cancellation Confirmation: Once we receive your cancellation request, we will confirm if the order is eligible for cancellation. If eligible, we will process the cancellation.
Refund Process
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Immediate Refund: If the cancellation request is made within the eligible time frame and the order has not been processed or shipped, we will issue a full refund to your original payment method.
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Processing Time: Refunds will be processed within 2-3 business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
Conditions
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Processed or Shipped Orders: Orders that have already been processed or shipped cannot be canceled. In such cases, please refer to our Return & Refund Policy for information on how to return the item for a refund or exchange.
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Non-Refundable Items: Certain items may not be eligible for cancellation or refund. Please review the product description or contact us for more details.
Contact Information
If you have any questions or need assistance with canceling an order, please contact our customer service team:
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Email: sareethnic101@gmail.com
We appreciate your understanding and cooperation.